## 📖 FAQ – Frequently Asked Questions

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### ❓ 1. After recording, why is the video black when I play it?

**Answer:**  

Please check if your phone has **Face ID (or facial recognition unlock)** enabled. If so, try **turning it off** and record the video again. Some devices may experience playback issues when Face ID is active during recording.

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### ❓ 2. Where are the recorded videos stored?

**Answer:**  

To copy your recorded videos, connect your phone to your PC via USB cable and navigate to the following folder:  

`/storage/emulated/0/Movies/Secret Video Recorder`

👉 For important videos, we recommend **backing them up** or **uploading to Google Drive** to prevent data loss.

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### ❓ 3. I forgot my password. What should I do?

**Answer:**  

Please send an email to our support team at:  

📧 **nqhuy14071995@gmail.com**  

We’ll assist you with **resetting your password** as soon as possible.

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### ❓ 4. Are my videos stored in the cloud or on any servers?

**Answer:**  

We guarantee that all your recorded videos are **stored only on your device**.  

❌ No videos are uploaded to **any servers** or **any cloud system**.

We are fully committed to **protecting your privacy** and maintaining **strict data security**.  

📄 Please take a moment to review our [`Privacy Policy`](https://sites.google.com/view/bvr-camera-app/) for more details.